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View Corporate Health Plans


Common Questions

Frequently asked questions

How do I know which is the right health insurance cover for me?

I’m applying for a 457 working visa, which overseas visitors cover meets the visa requirements?

How do I receive my verification of cover letter for the Department of Immigration and Border Protection (DIBP)?

I have a Reciprocal Medicare card, do I need to take out overseas visitors health cover?

Why does my accountant ask me to get a Tax Statement?

Can I suspend my membership for overseas travel?

Why can't my doctor bulk-bill me like Australian residents?

If I have Reciprocal Health Cover as well as overseas visitors health cover, which cover should I claim my doctor's bills under?

I now have permanent residency and am eligible for full Medicare benefits. From what date should I start on Australian residents' cover?

Can I take out private health insurance before arriving in Australia?

What happens if I change from my current health insurance provider to Bupa?

Does my private health insurance cover me if I am sick when travelling interstate or overseas?

How can I pay my premiums?

Can I claim the Australian Government Rebate on private health insurance on any part of my cover?

Why do I have to pay GST on Hospital cover?

What is the Medicare Benefits Schedule (MBS) fee?

What is the AMA fee?

What are waiting periods?

Do I have to provide a medical certificate for all claims in the first 12 months?

What are the applicable waiting periods for 'No gap general and major dental for kids'?

I need to have my wisdom teeth removed. Am I covered?

What is meant by calendar year benefits in my Extras cover?

What is electronic claiming?

What is the Medical Gap Scheme?

What is a restricted cover period?

What is an exclusion?

What is restricted cover?

What happens to my cover if my visa expires or becomes invalid?

What is meant by “medically necessary”?

Am I covered for prostheses?

Who are recognised providers?

What are considered compensation and damages from other sources?

Who do I talk to if I have a complaint?